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Help Center

Help Center

From this Help Center you wil be able to see answers to common questions we receive as well as create and manage support tickets if required. Look around to see if any questions you have may already be answered, or contact us directly for more information. Existing customers can also use the Help Center for technical and other support with us.

Payments with uMerchants

We can set you up with payment processing through us to accept credit cards or we can setup 3rd party processors for you to use. You can also bring your own payment processing services (from certain applicable providers) that we can integrate into the platform for you if possible.

A third-party payment processor (also known as a payment provider or payment gateway) lets you accept online payments.

You can sell and accept payments in many currencies, depending on what payment provider (also known as third party payment processors or payment gateways) you use. For more information, you can view a list of supported payment gateways here.

A merchant account is an account where your money is deposited after your customers’ payments have been authorized and processed. This merchant account then forwards batched payments to your bank account.

Shipping

We help you setup an account (if you don't already have one) with one of our integrated shipping services (UPS, Fedex, USPS, Canada Post, etc.). We then use their access key which is provided to you, to integrate the online store and products. To come up with accurate shipping prices, you must have the dimensions of your packaged products available (length, width, height and weight) so our systems can query the shipping service for shipment pricing.

Demo Store

Yes of course!


Front-End: DEMO STORE - https://demo.umerchants.com


Admin: DASHBOARD - https://demo.umerchants.com/admin


Admin Login:

Username: demo | Password: demo

Admin Login:

Username: demo | Password: demo

With the demo store, you can create an account in the front-end and do mock checkouts utilizing our "free checkout" or "cash on delivery" payment options.


You can also checkout the admin dashboard in our demo store to see how adding and editing products, categories and options would work, as well as seeing the setup of the analytics and customer overviews and marketing se